Shipping policy — Keto Québec

Shipping policy

We deliver within 5 working days.

Since we deliver food, refunds and returns are impossible.

It is your responsibility to pick up your package and enter the correct address. In case you failed to emphasize to recover or would have entered the wrong address, the cost of returning to our distribution center and a new fee delivery will been requested to send you back your package.

For heavier or bulky products, overcharging for transportation could been ask even if the bill includes more than $ 50 of products. This overload is visible on the site for some products but you may also been requested after placing your order. In more remote regions of Quebec such as Abitibi, certain sectors of the North Shore as Baie-Comeau, Gaspé, Ottawa, etc., it could also been the cost of transport. In case of overload, you will been contacted with the option to accept this overload, order an amount allowing us to absorb the costs of deliveries or just to cancel. Despite our efforts to always have access to the best rates available, the shipping fees are beyond our control. Thank you for your understanding.

WARNING!

NEVER HANDLE THE DRY ICE BARE HANDED! (USE GLOVES!) WE WILL NOT been HELD RESPONSIBLE OF ANY BURNS DAMAGES CAUSED BY THE FROSTBITE .

• Two days of delivery are performed per week depending on the date of your order. Tuesday, Wednesday in EXPRESS. Always aiming to offer the fresher and faster checkout.

• Your order will been sent to the address you provide when you checked out. (Please do not forget to mention the apartment number and any other information that could help the delivery of the package to drop at the right place. )

• If you are not there during the delivery you should consult your tracking number and contact the delivery company to pick up your package. It is your responsibility not to delay the recovery of it.

• To order you are obliged to provide full delivery address. We will not been liable and will not do any compensati for any loss of parcels, theft or damage due to an error or a lack of informati in the transcript of the address. It is your responsibility to pick up your package as so as possible. thank you for your understanding